The world is embracing international businesses now more than ever. This has led to an increased number of visitors within Allentown, PA. Therefore, it is a brilliant idea to invest in bed and breakfast Allentown pa business. This is because these people from all over the world will need a place to stay till they are done with their mission.
Early in the morning, there are routine chores that your employees must perform. These include preparing the tables and cleaning utensils for the guests. The kitchen staff will be preparing breakfast and other light dishes. It is advisable to ask the guests what foods they like. This inquiry should be done on the day that the guest checks in.
Some of the guests will be spending many days at your premises. It is your responsibility to clean his room everyday especially when he leaves for his meetings. However, none of your employees should pick a guests item. This will inconvenience the visitor and he will lose trust in you.
If a theft case happens, you should hold the associated employee accountable and let him return the item or pay for the loss caused. This is why installing surveillance cameras in your rooms are very essential. The cameras will help you confirm that indeed the employee stole the item, because some clients may be lying for their own interests.
This business is profitable but can be challenging as well especially at initial stages. The reason for this is that you will be dealing with visitors with different personalities and habits. There are those who are organized and will make your work easier. However, there are those who will leave the rooms in a total mess. Your employees should be able to deal with either of the scenarios.
The staff that you bring on board should have served in the hospitality industry. They should know how to arrange the room and put towels where they are visible. The rooms should have enough soap, air freshener and any other supplies. The guest should not lack anything essential. Provide extension numbers that the customer can use to reach the reception in case he wants service.
From time to time during the day, you must check the rooms and see if everything is in place. The attendants must report when the supplies run out. They should communicate with the procurement department and order for more items that they feel will give the customer satisfaction.
As a manager, your work shall be to coordinate all the departments of the business. You must ensure that everyone is performing their duties diligently. Identify areas that you can improve or cut costs so as to increase the profits of the business.There should be excellent customer service. This is the backbone of your business. Never argue with a customer because it will show lack of professionalism. That client will not find seek your services again. Also, he will discourage his friends and colleagues from coming to spend nights at your place.
Early in the morning, there are routine chores that your employees must perform. These include preparing the tables and cleaning utensils for the guests. The kitchen staff will be preparing breakfast and other light dishes. It is advisable to ask the guests what foods they like. This inquiry should be done on the day that the guest checks in.
Some of the guests will be spending many days at your premises. It is your responsibility to clean his room everyday especially when he leaves for his meetings. However, none of your employees should pick a guests item. This will inconvenience the visitor and he will lose trust in you.
If a theft case happens, you should hold the associated employee accountable and let him return the item or pay for the loss caused. This is why installing surveillance cameras in your rooms are very essential. The cameras will help you confirm that indeed the employee stole the item, because some clients may be lying for their own interests.
This business is profitable but can be challenging as well especially at initial stages. The reason for this is that you will be dealing with visitors with different personalities and habits. There are those who are organized and will make your work easier. However, there are those who will leave the rooms in a total mess. Your employees should be able to deal with either of the scenarios.
The staff that you bring on board should have served in the hospitality industry. They should know how to arrange the room and put towels where they are visible. The rooms should have enough soap, air freshener and any other supplies. The guest should not lack anything essential. Provide extension numbers that the customer can use to reach the reception in case he wants service.
From time to time during the day, you must check the rooms and see if everything is in place. The attendants must report when the supplies run out. They should communicate with the procurement department and order for more items that they feel will give the customer satisfaction.
As a manager, your work shall be to coordinate all the departments of the business. You must ensure that everyone is performing their duties diligently. Identify areas that you can improve or cut costs so as to increase the profits of the business.There should be excellent customer service. This is the backbone of your business. Never argue with a customer because it will show lack of professionalism. That client will not find seek your services again. Also, he will discourage his friends and colleagues from coming to spend nights at your place.
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